Working independently under the direct supervision of the Interim Associate Dean, the User Experience Coordinator is a temporary, six-month appointment in the University Library. Duties include:
- Organizing usability testing sessions for the University Library website, campus repository and others as assigned.
- Investigating options for alternative presentation of website and Primo search results.
- Drafting a plan for collecting regular feedback on library digital and online services.
- Reviewing and analyzing data from web analytics to create stories that support decision-making.
About the University Library
As the center of campus intellectual discovery, the University Library promotes teaching, learning, research, and scholarly communication at the University by integrating the Library with campus student success programs and instruction. One of twenty-three libraries in the California State University System, the Library holds over 1.4 million volumes, comprised of print and electronic monographs and serials, and is a Federal Document Depository. The Library’s mission is to inspire excellence in teaching, learning, and scholarly activities. The University Library is undergoing rapid transformation with new leadership, a forward-thinking vision, and a deep commitment to improving the campus learning environment.
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Knowledge, Skills, Abilities, and Experience
- A bachelor’s degree in computer science, information systems, educational technology, communications, human-computer interaction, design, interaction design, psychology, library science, related field, or equivalent combination of education and experience.
- User consultation: Ability to work independently on various usability and web analytics projects including writing test protocol, organizing test sessions, corresponding with various entities on campus to find testers, running test sessions, transcribing sessions, and compiling recommendations.
- Knowledge of and/or experience analyzing web analytics and click data using programs such as Google Analytics, Crazy Egg, Piwik, Adobe Analytics, etc.
- Ability to make connections between usage data, usability testing results, and user interface design, with an ability to present results visually. Ability to present complex qualitative and quantitative data to others in an understandable fashion.
- Excellent written/oral communication skills.
CONDITIONS OF EMPLOYMENT:
- Ability to pass a background check.
- Experience conducting usability testing, running focus groups, or conducting user experience research.
- Experience utilizing web analytics to assess website usage.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit http://www.csus.edu/hr/departments/equal-opportunity/index.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit http://www.csus.edu/aba/police/.
Documents Needed To Apply
- Resume/Curriculum Vitae
- Cover Letter
- Temporary Staff Application Form
Please submit your resume and cover letter to email@example.com