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Home > Library Services > Interlibrary Loan > Frequently Asked Questions

Frequently Asked Questions

I. Placing Document Orders

  1. Who is eligible for this service?
  2. What can I get through Interlibrary Loan?
  3. What is not available through Interlibrary Loan?
  4. Does it cost anything?
  5. How long does it take to get an item?
  6. How many items can I request?
  7. How do I find the status of my request?

II. When the Material Arrives

  1. How will I be notified?
  2. Where do I pick up books?
  3. How long can I keep an item?
  4. Can I renew books?
  5. How do I return material?
  6. Are there overdue charges?

       For additional information:  

Call User Services at 916-278-6708 or
send an email to lib-userservices@csus.edu.

Eligibility

Processing of your requests is available free of any CSUS charge for:

  • Currently enrolled CSUS students
  • Current and retired CSUS faculty and staff

What can I get through Interlibrary Loan

Any books or articles from journals that the Library does not own and books or articles from journals owned by the Library which are checked out, missing, or at the bindery.

What is not available through Interlibrary Loan

Required course materials.

Material that is on Reserve.

Books or articles from journals the Library owns (unless checked out, missing, or at the bindery).

Material owned in any format by the Library.


Charges

CSUS does not charge for providing any of this service.


Turnaround Times, Request Limits, and Loan Periods

Material Types Time to Arrive Limits Loan Period
Loans / returnables 7-14 days 10 requests per week
combined loan & copies
Generally 4 weeks (depends on lending library's policy) / 1 renewal
if allowed by lending library
Copies (articles) /
non-returnables
7-8 days 10 requests per week
combined loan & copies
Yours to keep

If you don't have time to wait for these library services, you may check out Other Library Catalogs.

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Status of Requests and Notification

Status of Requests:
Information is available from any web browser with the ILLiad system,
or by calling 916-278-6708.

Notification:
You'll be notified by email when materials are available for pickup.


Pickup of Materials

All materials are held for pickup at the User Services Desk.

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Returning Materials

  • Return all items directly to the User Services Desk on or before the due date.
  • Please do not remove the slips from the book.
  • Please do not return in the regular book drop. This may delay the return of the item to the lending library.

Overdues and Billing

In order to maintain good relationships with other libraries, it is very important that books / loans be returned on time.
Most materials can be renewed. Go to your ILLiad to place a renewal.
CSUS must contact the lending library and request renewal before the due date.
Overdue fines vary depending on the lending library.
CSUS will forward any bill to the patron.
If an item is more than 1 week overdue, CSUS personnel will place a hold on the EUREKA record of the patron.
If an item is more than 1 month overdue, a hold will be placed on a patron's campus record.

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